Privacy Policy

This policy applies to Gen Image AI at gen-image-ai.org and the related account, generation, billing, history, support, and website features collectively referred to as the Service. Gen Image AI is an independent product that provides access to AI generation workflows and third-party model infrastructure.

We follow a data-minimization approach and process information according to how you use the Service.

• Account information, including your name, email address, profile image, authentication status, account preferences, and session information.
• Generation information, including prompts, uploaded inputs, generated images, selected settings, generation status, and history associated with your account.
• Billing information, including plan, credit balance and ledger records, product and order identifiers, payment status, subscription status, and refund or support records. Payment providers process payment credentials; Gen Image AI does not need to store your complete card number.
• Technical and security information, including IP address, browser and device information, timestamps, request logs, cookies, session identifiers, and anti-abuse or human-verification signals.
• Communications you send to us, including contact messages, billing questions, refund explanations, screenshots, and other support materials.

• Provide accounts, authentication, AI image generation, downloads, generation history, credits, subscriptions, and customer support.
• Process purchases, confirm payment results, deliver credits, manage renewals and cancellations, reconcile transactions, and maintain accounting records.
• Operate, secure, troubleshoot, measure, and improve the Service, including detecting fraud, automated abuse, prohibited content, and attempts to bypass safeguards.
• Send transactional messages such as account verification, password recovery, payment, subscription, and support communications.
• Comply with applicable law, enforce our Terms of Service, and protect users, Gen Image AI, service providers, and the public.

Where applicable law requires a legal basis, we process information to perform our contract with you, pursue legitimate interests in operating and protecting the Service, comply with legal obligations, and obtain consent where required. You may withdraw consent for consent-based processing, but this does not affect processing already carried out lawfully.

We do not sell your personal information. We may provide the minimum information necessary to vendors that operate parts of the Service, subject to their own terms and privacy practices.

• Authentication and account providers, including optional social sign-in providers.
• AI model and image-processing providers, including OpenRouter and the model provider, that receive prompts and any reference images submitted for generation.
• When prompt screening is enabled, Waffo Pancake receives the submitted text prompt to assess content safety.
• Payment providers, including Creem and Waffo Pancake, for checkout, subscriptions, transaction confirmation, fraud controls, and refunds when approved.
• Hosting, database, storage, content delivery, email, customer-support, analytics, security, and human-verification providers.
• Authorities, courts, professional advisers, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, security, prevent fraud, or enforce agreements.
• A successor organization in connection with a merger, financing, acquisition, reorganization, or transfer of all or part of the Service, subject to applicable law.

Gen Image AI uses cookies and similar storage technologies that are necessary for sign-in, sessions, security, language preferences, checkout continuity, and core site functionality. We may also use limited measurement technologies when enabled. Blocking essential cookies may prevent account or paid features from working correctly.

We retain information only for as long as reasonably needed for the purposes described in this policy. Account and generation history may remain while your account is active or until eligible deletion. Payment, subscription, credit-ledger, refund, fraud-prevention, and security records may be retained longer when needed for accounting, dispute resolution, legal compliance, and protection against abuse.

Generated media may also be processed or temporarily retained by model, infrastructure, or storage providers. Deleting content from the visible Service may not immediately remove backups or records that must be retained for legitimate or legal purposes.

We use reasonable technical and organizational safeguards designed to protect information, including encrypted network connections, access controls, authentication, and operational monitoring. No online service or storage method is completely secure, so we cannot guarantee absolute security. You are responsible for protecting your account and notifying us promptly of suspected unauthorized access.

Depending on where you live and subject to applicable exceptions, you may request to:

• Access or receive a copy of eligible personal information.
• Correct inaccurate account information.
• Delete eligible personal information or close your account.
• Restrict or object to certain processing and withdraw consent where processing relies on consent.
• Receive certain information in a portable format or lodge a complaint with a competent data-protection authority.

Gen Image AI and its service providers may process information in countries other than your own. Where required, we rely on appropriate safeguards for international transfers.

The Service is intended only for users who are at least 18 years old or the age of legal majority in their jurisdiction, whichever is higher. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us so we can review and take appropriate action.

We may update this policy as the Service, providers, or legal requirements change. We will post the revised version and update the date above; material changes may also be communicated through the Service or by email.

For privacy questions or requests, contact support@gen-image-ai.org. We may need to verify your identity before completing a request.