Refund Policy

Subscriptions and credit packs provide digital benefits that may be delivered, reserved, or consumed immediately after payment. Except where mandatory law requires otherwise, payments are final and Gen Image AI does not offer automatic refunds, trial-period refunds, prorated refunds, or refunds for unused time or credits.

• Change of mind, accidental purchase, or failure to review the product description, price, billing interval, or credit rules.
• Dissatisfaction with the subjective style, composition, accuracy, or quality of an AI-generated output.
• Credits already used, outputs already generated or downloaded, or benefits already delivered.
• Failure to cancel a recurring subscription before renewal.
• Temporary provider delays, device or network problems, or inability to use the Service caused outside Gen Image AI's reasonable control.
• Account restrictions, content removal, credit action, or termination resulting from prohibited content, fraud, abuse, chargebacks, or violation of the Terms.

Gen Image AI may, at its sole discretion and without creating an obligation for future cases, review exceptional circumstances such as a verified duplicate charge, a materially incorrect charged amount, an unauthorized transaction reported promptly, or a confirmed failure to deliver the purchased digital entitlement.

Eligibility, evidence, usage, account status, payment-provider records, fraud indicators, and applicable law will be considered. A request is not approved merely because it was submitted.

Email support@gen-image-ai.org and include all of the information below. We review each refund request based on its individual circumstances and usually respond within 3 business days.

• The email address associated with your Gen Image AI account.
• The order number, provider transaction ID, or subscription ID.
• The purchase date and product purchased.
• A clear and detailed explanation of the exceptional circumstances.
• Relevant screenshots, receipts, error messages, or other supporting evidence.

We may request additional information and may temporarily freeze credits or benefits associated with the purchase while a request is reviewed. If a refund is approved, related unused credits, subscription benefits, or other entitlements may be removed or canceled. Refund decisions are communicated using the contact information available to us.

Approved refunds are normally sent through the original payment provider and payment method. Processing time depends on Creem, Waffo Pancake, the card network, bank, and other providers; Gen Image AI cannot guarantee when funds will appear. Provider fees, currency conversion, and taxes are handled according to applicable law and provider rules.

Canceling a subscription stops eligible future renewals but does not refund the current paid period. Contact support before initiating a chargeback so we can investigate billing issues. Fraudulent or abusive disputes may result in account restrictions and preservation of transaction records.

This policy does not limit non-waivable rights under applicable law. Refund and billing questions should be sent to support@gen-image-ai.org.